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Customer Satisfaction
Mobile to Mobile
Network Coverage
Nights and Weekends & Early Nights & Weekends
A-List
GoPhone

AT&T Upgrade Advantage
Rollover Minutes
Technology:   GSM   EDGE   3G
Family Talk
Roadside Assistance
AT&T Navigator

Customer
Satisfaction

AT&T and Central Communications and Services, LLC never forgets that your satisfaction, as our customer, is the only true barometer of our success. We strive to provide you with great value, peace of mind, and no surprises -- every single step of the way. Over the years, we've consistently rolled out industry-leading consumer policies -- and we'll continue to do so.

Here are a few of the ways we aim to keep you satisfied:

  • Never pay roaming or long distance
  • Rollover� Minutes
  • AT&T's mobile community of over 85 million
  • A calling community of more than 120 million mobile and landline customers
  • GoPhone�: Plans with no annual contract and no credity check
  • Street-level onine coverage maps
  • Unlimited Nights & Weekends
  • The broadest international coverage
  • 30-day return policy
  • Prorated early termination fee

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Mobile
to Mobile

A great reason to choose AT&T is unlimited calling to over 85 million people, and that number is growing all the time. To enjoy unlimited Mobile to Mobile calling, ask one of our staff people to make sure unlimited Mobile to Mobile is included in your rate plan or on your account as a feature.

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Network
Coverage

AT&T has more cell sites in more areas. Look at the AT&T network coverage map to see what coverage is in your area and the areas you frequently travel. AT&T has coverage in the United States as well as other countries. If you plan to travel outside the United States, have a conversation with one of our staff about coverage in the area you plan to visit and what is required on your phone or account to access the available coverage.

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Upgrade
Advantage

AT&T Upgrade Advantage is a custom-tailored program that rewards you simply for staying with us. Not only will you receive discounts on the widest selection of wireless phones, but the highger your monthly rate plan and data package rates, the more you'll save. It's a well-earned reward for your loyalty to AT&T. Additional discounts do not apply to iPhone. Talk to our staff to get more information about AT&T Upgrade Advantage or to see if you are eligible for an upgrade.

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Rollover
Minutes

All rate plans are not created equal.  AT&T proudly offers Rollover� Minutes. That means if you don't talk as much one month, AT&T lets you keep your unused minutes for next month.*  Rollover Minutes are unused, accumulated, Anytime Minutes that carry over from month to month for up to 12 billing periods. The benefits to you are that you can keep unused Anytime Minutes and use them when it's convenienet for you.  You can avoid paying Additional Minute charges by using your accumulated Rollover Minutes instead.  Rollover Minutes are handy for those times in your life when you need more minutes. Rollover Minutes are available on certain individual and FamilyTalk price plans.  *Unused Rollover Minutes expire after the 12th billing period of the month minutes have been accumulated. Night and Weekend and Mobile to Mobile Minutes are not included.

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AT&T
Technology

GSM

GSM (Global System for Mobile Communications) is the world's most popular wireless phone technology. It's used by more than one billion people around the world.

At AT&T, we offer a nationwide GSM/GPRS footprint across 100 percent of our service area.

Benefits

GSM's offers unparalleled global roaming capabilities, as well as the truest voice quality in wireless. Its easy-to-use data capabilities offer service up to the fastest wireless broadband service currently possible.

Prevalence

There are several technologies companies use to provide wireless services. While there may never be one standard technology worldwide, GSM is viewed as a global technology used by more than 600 carriers in 200 countries. Roaming agreements among these carriers allow GSM customers to use their phone when traveling in most countries around the world.

Levels of Service

GPRS

GPRS (General Packet Radio Service) is the first level of data service on GSM. This packet-based service utilizes the GSM Radio Access Network, combined with a core network dedicated to data. With average speeds of about 35 kbps, GPRS allows nationwide text and email service and basic WAP (Wireless Application Protocol) Internet browsing. GPRS is the service of choice for many text messaging PDAs, including Blackberry, Treo, and others.

EDGE

Further enhancements in data capability over the GSM network are provided with EDGE service (Enhanced Data rates for GSM Evolution). With typical speeds of 75 to 135 kbps, advanced mobile services like video and music clips, full picture & video messaging, high-speed color Internet access, and email on the move are possible. EDGE is especially important to business users as it permits mobile access to corporate applications at speeds far in excess of dialup. True wireless broadband service is being deployed in both GSM and CDMA worlds, but AT&T's existing nationwide offering of EDGE/Wi-Fi service makes corporate users truly mobile using either a wireless-enabled Windows Mobile device, or any of a host of other new devices.

UMTS

UMTS (Universal Mobile Telephone Service) is the next level of service. It is the leading 3G technology choice today, offering potential worldwide coverage. Typical speeds of 220 to 320 kbps permit workgroup collaboration, vertical-specific devices (an x-ray viewer, for example), video and music on-demand, digital TV and radio, and services such as home or business security video monitoring.

HSDPA

Enhancement of UMTS with HSDPA (High Speed Downlink Packet Access) moves GSM into the range of true broadband service. With typical speeds in the range of 400 to 700 kbps, and a burst mode of up to several megabits per second, it is the fastest available cellular broadband technology. This brings a mobile data experience that is essentially the same experience of a wired network in the home or office.

Additionally, unlike other wireless technologies, UMTS and HSDPA offer you the ability to make simultaneous voice and data calls. This flexibility lets you use the same phone to speak with someone while also accessing Internet information.

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EDGE

EDGE is a third-generation, high-speed, mobile data and Internet access technology. It's fast enough to support a wide range of advanced data services including video and music clips, full picture & video messaging, high-speed color Internet access, and email on the move.

Prevalence

In areas where the 3G network is not available, customers will continue to receive service on the AT&T EDGE network, when coverage is available.

The AT&T EDGE network is available in more than 13,000 cities and towns and in areas along 40,000 miles of highways. It provides average data speeds between 75-135Kbps.

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3G

3G provides accelerated data speeds and simultaneous voice and data capabilities for an amazing wireless voice and data experience.

  • Access CV for faster on-demand viewing of high quality video clips from your favorite TV shows, news, sport and weather
  • Surf the wireless Internet faster and significantly lower your wait for page loads
  • Download files and access email faster from favorite providers like Yahoo!, MSN, and AOL.
  • Multi-task while you are on a call-search for movies times, look up directions, or send messages.
  • Get more done with faster access to email and internet. AT&T LaptopConnect gives you the power of the AT&T network while you're on the go

Technology

The AT&T 3G network uses HSDPA/UMTS technology (High Speed Downlink Packet Access/Universal Mobile Telephone System), which makes it possible to enjoy a variety of feature-rich wireless services. It also gives AT&T the advantage of offering simultaneous voice and data services. That means you can talk and use the Internet at the same time. How's that for multitasking?

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Nights & Weekends

Nights & Weekends are generally defined as follows:

  • "Nights" - 9 pm to 5:59 am, Monday through Thursday
  • "Weekends" - 9 pm Friday to 5:59 am Monday

All times are from the time zone in which the call is placed.

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Early Nights & Weekends

Nights & Weekends are generally defined as follows:

  • "Early Nights" - 7 pm to 7 am, Monday through Thursday
  • "Early Weekends" - 7 pm Friday to 7 am Monday

All times are from the time zone in which the call is placed.

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Family Talk

FamilyTalk is a calling plan where two or more lines on one account share minutes. FamilyTalk plans include:

  • Unlimited Nights & Weekend minutes for all lines
  • Unlimited Mobile-to-Mobile (M2M) calling between AT&T wireless customers nationwide
  • Long distance and domestic roaming
  • Shared Rollover Minutes for all lines 

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A-List

A-List is a self-service feature that allows unlimited calling to a set list of domestic telephone numbers, on any network including landlines, without using minutes from your plan. You identify these numbers by placing them on your A-List. 

Invalid numbers include:

  • International numbers
  • Your own wireless number
  • Wireless numbers in your FamilyTalk group if you are on a FamilyTalk plan
  • 900 numbers
  • Directory Assistance
  • AT&T Voicemail Access numbers
  • Other fraudulent numbers identified by AT&T

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Roadside Assistance

Roadside Assistance is roadside service for your automobile, throughout the United States, Canada, Puerto Rico and the U.S. Virgin Islands, 24 hours a day, 7 days a week for only $2.99 per month.
 
This service follows your phone, covering drivers or passengers, family members or friends, your car or theirs, as long as the enrolled phone is present. You, or anyone you authorize, can use the service.
 
AT& T Roadside Assistance includes:

  • Towing (for mechanical failures)  
  • Battery service/jump start
  • Flat tire assistance
  • Out-of-gas fuel delivery (up to three gallons, gas or diesel)
  • Lockout assistance
  • Key replacement
  • Bonus Hertz rental car savings

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GoPhone

GoPhone is for customers who want a cell phone, but don't want to be tied down by a contract.

  • No annual contract
  • No credit check
  • No deposit
  • No surprises

The advantages of AT&T's wireless service

  • No roaming or long distance fees across our national service area
  • Rollover� BalanceT lets you carry over unused minutes from month to month
  • Mobile to Mobile calling to over 85 million AT&T's wireless customers on select plans

GoPhone Plans

Pay As You Go

  • Refill your minutes 24/7
  • 3 easy ways to refill your account - online, prepaid cards, or directly from your phone
  • Keep tabs on your usage - after each call you'll receive a text message with your updated balance

Included Services

Basic Voicemail*
Caller ID
Call Forwarding*
Three-Way Calling*
Call Waiting*
Nationwide Long Distance
International Calling^

Enhanced Services

Text and Instant Messaging**
When you can't talk, exchanging text messages is a quick and simple way to communicate. Just type your message with your wireless device keypad and send. Instant message with the most popular IM communities including MSN, Yahoo!, and AOL!

International Text Messaging**
Send international text messages from the US to friends, family, co-workers around the world.

MEdiaT Net**
A whole world of information and entertainment is at your fingertips with MEdia Net. Get weather, news and sports scores delivered right to your phone. Even better, you control what you receive when you personalize your home page by placing your favorite categories and headlines right up front. Surfing the Web from your phone has never been easier.

Ringtones, Games and Graphics**
Personalize your phone with your favorite ringtones, unique graphics and exciting games.

Multimedia Messaging**
Instantly and easily share photos and videos-complete with a personalized voice or text message-right from your wireless phone.

*Airtime charges apply for features usage.
**Compatible phone required. Data Service Terms
^Airtime and international long distance rates apply.

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AT&T Navigator

AT&T Navigator guides you to your destination just like an onboard GPS navigation system, but through a GPS-enabled AT&T mobile device. AT&T Navigator constantly monitors your position as you progress along this route, and gives you up-to-the-minute guidance, showing the distance to upcoming turns, highway entrances and exits, and road name changes. If you miss a turn, AT&T Navigator detects that you are off route, calculates a new route and guides you back on track.
 
AT&T Navigator includes: 

  • Navigation: Nationwide (excluding Alaska) audible, turn-by-turn directions along with 3D maps on the device
  • Business Finder:
    • 10 million points of interests
    • Fuel Finder
    • Wi-Fi Finder
    • Spot Marker
  • Free Updates: AT&T Navigator includes updated the maps and business listings. AT&T recommends an eligible data plan in order to allow AT&T Navigator to download maps and audio prompts from the server to your phone.   

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